Refund and Return Policy

At Zarseen, customer satisfaction is at the heart of everything we do.
If you are not fully satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Eligibility for Return

To be eligible for a return:

The item must be unused, unwashed, and in the same condition as you received it.
The item must be in its original packaging with all tags intact.
You must have a valid proof of purchase (invoice or order confirmation).
Return requests must be made within 7 days of receiving your order.

Note: For hygiene and safety reasons, certain products such as undergarments (including panties, bras, and boxers) may not be eligible for return unless they are defective or wrong items were delivered.

2. Non-Returnable Items

Items marked as Final Sale.
Products that have been worn, washed, damaged, or altered.
Gift cards and promotional items.

3. Return Process

To initiate a return:

Contact our Customer Support team at [Insert Email Address] or [Insert Phone Number] with your order details and reason for return.
Our team will guide you through the return process.
You may need to send the product back to our warehouse address provided by our team.
Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or wrong item).

4. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 7–10 business days.
Refunds will be made to your original method of payment (e.g., mobile banking, card refund) or issued as store credit, depending on your preference.
Shipping fees (if any) are non-refundable unless the product was faulty or incorrect.

5. Exchange Policy

We offer exchanges for different sizes, colors, or replacement items (subject to availability).
If the desired item is unavailable, we will offer a refund or store credit as per your choice.

6. Damaged or Defective Products

If you receive a damaged or defective item:

Please notify us within 48 hours of delivery.
Provide clear photos of the defect or damage.
We will arrange a replacement or full refund at no additional cost to you.

7. Contact Information

For all return and refund inquiries, please reach out to:

Zarseen Customer Support
Email: info@zarseen.com
Phone: +8801601827783
Address: East Zindabazer, Sylhet